Fylde Carpet Doctor agrees to perform the work
specified by the client in a professional manner using
every care to accomplish a satisfactory service.
Fylde Carpet Doctor reserves the right to make
changes to any part of these Terms and Conditions
without prior notice. By ordering Fylde Carpet Doctor
via telephone, e-mail, fax or website the client is
agreeing to be bound by the Fylde Carpet Doctor
Cleaning Terms and Conditions of Service.
The Client must allow the cleaner access to hot
water and power. All fragile and breakable items
must be secured or removed.
In case of a complaint Fylde Carpet Doctor requires
to be notified within 24 hours after completion of
the cleaning work. No claims will be entertained
after the above limit. If the Client is dissatisfied
with the work, a cleaner must be allowed to return
and re-do the job at no extra charge.
Materials associated to standard carpet cleaning are
included in your quotation.
The Client is responsible for providing the tasks
list, cleaning materials and equipment when booking
a specific cleaning service such as deep stain
removal. We can
provide all cleaning materials and equipment on
Fylde Carpet Doctor will not be responsible for
failing to remove old/permanent stains that cannot
be removed using normal carpet cleaning methods.
Existing damage will be reported prior to commencing
The Client may cancel / postpone a cleaning visit by
giving at least 24 hours notice. Otherwise if not
notified on time Fylde Carpet Doctor will charge the
full amount for the cleaning visit and no refund can
In the event that a cleaner travels to the clients
house on the designated day and the client is not in
or the cleaner cannot gain entry to the property the
client shall additionally be liable for the cleaners travelling